Step 1: Open Developer Tools

1. Open the form where the issue occurs.
2. Press F12 (or Ctrl + Shift + I) to open the browser’s Developer Tools.
3. Navigate to the Console tab to view the JavaScript and debug messages.

Step 2: Enable Debug Mode

1. In the Console tab, type the following command to enable KWizCom debug mode kwizcom.Debug.On
2. Press Enter to activate the debug mode, then refresh the page to ensure debug messages are captured.

Step 3: Filter Console Logs for KWIZ Messages

1. In the Console tab, locate the filter field (usually at the top).
2. Type [kw] into the filter field to show only KWIZ Forms-related messages. In case you want to check Data View Plus type [DVP] or [CMS] for CMS feature.
3. Reproduce the issue to see if any errors or relevant messages appear in the log

Step 4: Capture Console Logs

1. After reproducing the issue, select all messages in the Console and copy the logs
2. Open a text editor, paste the logs, and save the file.

Step 5: Open the Network Tab to Capture Failed Requests

1. In the Developer Tools, click the Network tab.
2. Reproduce the issue again
3. Look for any 404 or 400 errors related to failed network requests. You can filter the requests by Status to quickly find these error messages.
4. Click on the error to save the HAR file with a relevant name.

Once you’ve collected both the Console logs and Network logs, send them to support to help further analyze the issue.