A new request has been made for a workspace or a change is requested. But the following error is shown:

Error:  Exception (failure) -> Error running process. Code: Forbidden Message: Failed to retrieve appliable Sku categories for the user Inner error: Code: AccessDenied Message: Failed to retrieve appliable Sku categories for the user

Why do I see the error and how can it be resolved?

Cause

1. The Requestor's account OR
2. The Service Account - If ProvisionPoint is using the Service account for Group operations it is used to make all requests, so the Service account must have a valid license & if creating something that requires the service account 

Resolution

Please ask your admins to check the M365 license:

1. Is there a M365 license assigned to the user
2. Is it still active and has not expired
3. Does it include the service type you are creating, for example Microsoft Teams.

 

If Henrietta made the request, she would receive the error as she is unlicensed

 

If the License apps have been amended this can also result in requests failing.

In Adele's E5 license, Microsoft Teams has been removed so this error would also be displayed if she were the requestor of a new Team