Creation or Actions are failing to create with the following error in the trace log:

GetAccessTokensForRefreshToken Error: AADSTS700082: The refresh token has expired due to inactivity. The token was issued on 2026-01-25T12:03:07.9368203Z and was inactive for 90.00:00:00. Trace ID: 7db6-474a-99e1-8ebdae990e01 Correlation ID: 8a5-49bc-8aa0-bc1962bddae5 Timestamp: 2026-04-29 12:32:42Z

Exception (failure) -> Error running process. GetAccessTokensForRefreshToken Error: AADSTS700082: The refresh token has expired due to inactivity. The token was issued on 2026-01-25T12:03:07.9368203Z and was inactive for 90.00:00:00. Trace ID: 7db7720e--8ebdae990e01 Correlation ID: 8a55d562bddae5 Timestamp: 2026-04-29 12:32:42Z

This token stored must be refreshed within 90 days, although this time can vary between tenants. 

Microsoft can also end a token at anytime. If you have not made any requests that use the Service account within the 90 day window, a new token is needed.

1. Open ProvisionPoint with an account that has the app manager role
2. Go ProvisionPoint Admin > Settings > Service Accounts
3. Edit your Service Account
4. Click authenticate for Microsoft Graph
   1. Authenticate SharePoint online as well, if this is for convert to actions
      
5. Enter the password for the account shown 
6. Follow the prompts for MFA (if enabled), A new token is stored.
7. Go back to the Job Queue and replay the jobs that have failed with the error. These will now continue on