If you’re connecting the KWIZ Org Chart to Azure AD using Graph API and the chart displays all users in a flat line with no hierarchy, this is likely caused by:

• Missing Manager attributes in Azure AD
• Filters that exclude users without a filled-in Department or other required fields

Follow the steps below to resolve the issue:

1. Ensure Manager Field Is Populated in Azure AD

The Org Chart builds the hierarchy using the manager field in each user’s Azure AD profile.

• Go to Azure AD and confirm that all users have their Manager assigned.
• If this field is empty, the user will not appear under their supervisor in the Org Chart.

2. Review or Adjust the Filtering Logic

If a filter is applied (intentionally or from the default example), it may exclude valid users.

Example filter:

return item && item.userPrincipalName && !item.userPrincipalName.includes("resource") && true;

This filter removes any account with resource in its userPrincipalName-useful for excluding shared/resource accounts.

• Adjust or remove filters if they are too restrictive.
• Make sure important fields like Department are filled in if your filter depends on them.

Now the hierarchy should update automatically to reflect your changes.