Teams notifications can now be enabled and configured in ProvisionPoint.
This article will explain how to configure and format your notifications.

Enable Teams Notifications

1. Go to Admin > Settings > App Settings > Notification Settings
2. Set the 'Enable Teams notifications' to Yes
   
   Note: Disabling Teams notifications for the app will hide any teams notifications you have setup.
   
   
3. Go to Each Notification you have and edit. 
4. Add Teams Notification
   
5. Repeat for Notifications in
   1. Service definition
   2. Approval Templates
   3. Lifecycle Policy Stage Reminders
   4. Lifecycle Stage completion
   5. Compliance Policy (Notify Rules)

Sign in to Teams bot 

Each user that will receive a Teams notification, will need to add the ProvisionPoint Teams app to their Teams and complete the sign in.

A new ProvisionPoint bot will be displayed in the users chat. This will contain all teams notifications for the logged in user.

If a timeout is received, type 'signup' or 'login' to get a new prompt.

Customise the Teams Card

The Notification will pass through the same setup as the email, go to Admin > Templates > Notification Templates to define the information used.

More information can be found in: Create Notification Templates, including tags that can be used

Below are some best practises we can share:

• Use number or bullets to show information clearly
• Do not use a second level, the information will not be displayed
• Additional Notification tags can be used to pass on useful information
• For Approval templates the 'Comments' field, 'Approve' & 'Reject' buttons will be added by default
• For Lifecycle reminder add any of the following buttons by using the tags below. They will always appear at the bottom of the card:
  
  
  • Extend Lease button = {Notification.Card.Action.ExtendLease}
    • Linked to the 'Extend Lease' Action, it must be enabled and the user must have permission to run or an error will be displayed
  • Archive button = {Notification.Card.Action.Archive}
    • Linked to the 'Change the Lease' Action, it must be enabled and the user must have permission to run or an error will be displayed
  • M365 Archive button = {Notification.Card.Action.M365Archive}
    • Linked to the 'Move to M365 Archive' Action, it must be enabled and the user must have permission to run or an error will be displayed
  • Delete button = {Notification.Card.Action.Delete}
    • Linked to the 'Delete Workspace' Action, it must be enabled and the user must have permission to run or an error will be displayed