How to Retrieve KWizCom Client Verbose Logs?

This article explains how to collect standard and verbose logs from the KWizCom Client Agent. These logs help diagnose issues related to printing, communication with SharePoint, or other client-side components.

Step 1: Open the System Tray

1. Go to the bottom‑right corner of your Windows taskbar.
2. Click the arrow ▲ to expand all system tray icons.
3. Locate the KWizCom Client Agent icon.

Step 2: Open and Send the Standard Log

1. Right‑click the KWizCom Client Agent icon.
2. Click View Log.
3. A log file will open automatically.
4. Save the file to send it to support.

Step 3: Enable Verbose Logs

1. Right‑click the KWizCom Client Agent icon again.
2. Select Turn on Verbose Logs.
3. Verbose mode will now capture more detailed diagnostic data.

Step 4: Reproduce the Issue

1. Try to print again or repeat the exact action that causes the issue.
2. Make sure the KWizCom Client Agent is running while you reproduce the problem.

Step 5: Send the Verbose Log

1. After reproducing the issue, return to the verbose log window that opened.
2. Save the file.
3. Send this verbose log to support as well.

Please send both of the following:

• Standard log file (from View Log)
• Verbose logs (detailed logs) file (after turning on Verbose Logs and reproducing the issue)

Add the logs to a ticket to help disagnose the issue