I have made a new request or update, but I am seeing the error below:

The directory object quota limit for the Principal has been exceeded

Why am I seeing the error and how can I resolve this?

Cause

This issue occurs when the service account or Requestor used for group creation has created 250 directory objects in Azure Active Directory.  This is a known limitation published by Microsoft and currently, there is no method to increase this limit.

• Limits and specifications for Microsoft Teams - Microsoft Teams | Microsoft Learn
• SharePoint limits - Service Descriptions | Microsoft Learn
• Service limits and restrictions - Microsoft Entra ID | Microsoft Learn

Resolution

If you do receive this error, the following options are available:

• Use a different requestor account
• Change to another service account for Group creation
  • If you replace the Service account in ProvisionPoint, any future updates or requests will use the new Service account
    
  • If the Service account does not have permissions on the Group, Team, Site you may get an unauthorised error. Add the Service account to make the request
• Change to using app permissions for Group creation - turn off Group operations.
  • This is required if you are limiting Owner permissions on your requests so may not be possible.
    

If you would like to know more please contact support to investigate the correct path for you setup