Convert to Group or Team failure: An error occurred while processing this request

Title

URL Name

Convert-to-Group-or-Team-failure-An-error-occurred-while-processing-this-request

Question

I have run an action to Convert to Group or Team from ProvisionPoint, but the following error is displayed

Error: An error occurred while processing this request

What can I do to investigate and resolve the issue?

Answer

Cause

If the API or a user has been used to make a request to convert, it will attempt to create a Group in your tenant.

The service account setup in ProvisionPoint must have permission to create Groups in your tenant.

To resolve the error, the Service Account will need to be a member of the security group allowed to create Groups in your tenant.

Go to Admin > Settings > Service Accounts to view the account that will be used for the conversion requests
Go to Admin > Settings > Group Settings to view the group that has this permission in your tenant.

DO NOT remove or change the group shown here, unless you have confirmed this with your Global Admins - it will have a tenant wide impact

Someone with permissions in Entra Admin can make the change or an owner of the Group shown.
Find the name of your service account.
Once added the service principal will be displayed
Go to the Job Queue and replay the job